Refund Policy
Last updated: 2024
Introduction
At Tradesman Online.ie, we strive to provide the best services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms under which refunds are provided.
Eligibility for Refunds
To be eligible for a refund:
- You must request the refund within 30 days of your purchase.
- Your reason for requesting a refund must fall under one of the acceptable categories (detailed below).
- You must provide a valid reason for your dissatisfaction.
Acceptable Categories for Refunds
- Service Not Provided: If the service you paid for was not delivered as per the terms agreed upon.
- Incorrect Billing: If you were charged incorrectly or for an amount that was not agreed upon.
- Technical Issues: If there were technical issues that prevented you from using the service effectively.
- Unsatisfactory Service: If the service provided was not up to the standard promised.
Non-Refundable Conditions
Refunds will not be provided under the following conditions:
- After 30 days of purchase.
- If the service has been substantially used or benefited from.
- If the dissatisfaction arises from a change of mind or personal preference not related to the service quality or delivery.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us:
- Email: tradesmanonlineireland@gmail.com
- Provide your name, contact information, and order details.
- Explain the Issue:
- Clearly describe the issue or reason for your refund request.
- Attach any supporting documents or evidence.
- Review Process:
- Our customer service team will review your request and respond within 5-7 business days.
- Additional information may be requested during this review period.
Refund Approval and Processing
- Approval: If your refund is approved, we will notify you via email or phone.
- Processing: Refunds will be processed back to your original method of payment within 7-10 business days of approval.
- Partial Refunds: In some cases, partial refunds may be granted if the service was partially used or benefited from.
Contact Information
If you have any questions about our Refund Policy, please contact us:
- Email: tradesmanonlineireland@gmail.com
